You can make a return request within 10 days of receiving the goods. When you return a product, THEBRANDLET provides a refund in the form of a credit which is automatically uploaded to your account page. The credit will be issued within a maximum of 10 days from receipt of the return and will be valid for 2 years. The credit is automatically deducted when a new order is placed. Also note that THEBRANDLET does not exchange goods. Instead, you need to create a new order. Any credit accrued from previous returns is automatically deducted when a new order is placed. You can view your credit balance on your account page. At the bottom of the page, you will find the word "Credit" and the value.
To make a return request follow these instructions:
1 - Access the "My Orders" section of your account page
2 - Select the order to be returned
3 - Click on "Request Return" for the product you want to return and select the motivation from the drop-down menu.
4 - Then click on "Make Request" once only.
5 - Wait for an e-mail from our customer service with instructions to prepare the goods to be returned.
6 - It is necessary to insert a copy of the ORDER NUMBER inside the package. If no number is subsequently found we will NOT guarantee reimbursement for the goods returned.
The products must be returned intact and with the original packaging. Therefore, place the product in its original packaging (both the manufacturer’s packaging and the packaging the item(s) arrived in, remove any old shipping labels, place the print-out of the return authorization that you received via email inside the package.
Please note that the return shipping costs are at the buyer's expense at a flat rate payment of 15euros. THEBRANDLET is responsible for the return shipping costs only in case of faulty or incorrect products. If this is the case you should open a return request ticket in your profile and send photos of the products at thebrandlet@gmail.com. We will send you instructions on how to proceed within the next business day following your request.
Our return policy also includes the following:
All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and THE BRANDLET and designer tags attached to them (if applicable). This also includes all packaging, accessories, and authenticity cards/dust bags. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way, or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
For example, we may make a reduction in the following circumstances:
- the product(s) have been used, worn, damaged, or washed;
- the designer tag are not attached to the product(s) or have not been returned. Please note that designer tags constitute an integral part of each product; and/or
- you have not returned any packaging which is considered an integral part of a product (such as a dust bag).
You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.
Bags and accessories
All designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
Please handle light-colored bags and accessories carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.
Shoes
Please return all items, including the dust bag and box. When you try them on, stand on a carpeted surface to protect the soles.
Underwear & Swimwear
Please try these on over your underwear.
