Terms and conditions of sale
The following General Terms and Conditions of Sale determine the offer and sale of products on our website ("THEBRANDLET.com"). The products purchased on THE BRANDLET.comare sold directly by THE BRANDLET LTD (the “Vendor”). The company has a registered office in Romania (23 Octavian Goga Boulevard M106, Bucharest), a business register number J40/8454/2023, tax code 48116132, and VAT number RO48116132, and a fully paid share capital of 3.000EUR. Requests for further information should be made to Customer Care.
1. OUR BUSINESS POLICY
1.1 The Vendor offers products for sale on THE BRANDLET.com and its e-commerce business services are available exclusively to its end users, i.e. "customers". We reserve the right to only accept orders from those over 18.
1.2 “Customer" means any individual who is acting for purposes outside of his or her trade, business, or profession. If you are not a "customer", please do not buy any products on THE BRANDLET.com.
1.3 The Vendor reserves the right not to accept orders received from users who are not "customers".
1.4 These General Terms and Conditions of Sale exclusively regulate the offer, transmission, and acceptance of purchase orders relating to products on THE BRANDLET.com between the users of THE BRANDLET.com and the Vendor.
1.5 The General Terms and Conditions of Sale do not apply to the provision of services or the sale of products by third parties that are present on THE BRANDLET.com products and services from third parties, we recommend that you verify their terms and conditions. Under no circumstances shall the Vendor be deemed liable for the supply of third-party services or the execution of e-commerce transactions between users of THE BRANDLET.com and third parties.
2. HOW TO PLACE AN ORDER AND OUR CONTRACT WITH YOU
2.1 To place an order for one or more products on THE BRANDLET.com, you must add items to your shopping bag, enter your billing/shipping address, select your delivery option and choose your payment method to complete your order.
2.2 Before proceeding to purchase, we ask that you carefully read the General Terms and Conditions of Sale and the Return Policy. You may wish to print a copy using the print option and keep it safe for your personal use. Before proceeding to purchase your products, we will provide you with a summary of our commercial and contractual conditions of sale, a summary of the main characteristics of each product ordered and its unit price, the type of payment you may use to purchase each product, shipping methods for the purchased products, shipping and delivery costs, the Vendor's information, address and how to contact the Vendor, and the delivery date of the products. The Vendor will also provide you with a summary of the terms and conditions for returning purchased products. You will be reminded of the legal guarantee of product conformity, and we will provide you with information for contacting our after-sales service we will also remind you of the option of using the European Commission's platform for the alternative out-of-court resolution of disputes, available on the website http://ec.europa.eu/odr.
2.3 On the order confirmation page, which appears just before the completion of your order, and which contains a reference to the General Terms and Conditions of Sale and the Return Policy, we will provide you with a summary of each product ordered, the price (including all applicable taxes, duties, and fees), and the cost of shipping (including any additional fees you may be charged if you choose the shipping that is faster than and/or different to standard shipping).
2.4 When you proceed to purchase, you will be required to pay the price indicated therein. Before order completion, you will be asked to identify and correct any possible input errors.
2.5 The order will be entered in our database for the time required to process your order and as stated by law. You may access your order under “View All Orders” within your account.
2.6 English is the language used for finalizing the contract with the Vendor.
2.7 After your order has been placed, the Vendor will process your order and send you an automatic acknowledgment of receipt. However, this does not constitute acceptance of your order by the Vendor nor does a contract between you and the Vendor exist at this point. The Vendor's acceptance of your order will take place when the Vendor emails you to confirm that the order has been dispatched, at which point a contract will come into existence between you and the Vendor. The acceptance email represents an electronic purchase order receipt and contains the General Terms and Conditions of Sale, a summary of the Return Policy, and all relevant information relating to your order.
2.8 If the Vendor is unable to accept your order for any reason (including any of the reasons described in section 2.9 or if a product is out of stock), the Vendor will inform you of this.
2.9 The Vendor is also entitled to cancel your order, even after accepting it, in the following circumstances: the Vendor has identified an obvious and unmistakable error in the price or description of the product; the Vendor suspects illegal or fraudulent activity; the Vendor reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address; or you have not complied with these General Terms and Conditions of Sale. If so, the Vendor will notify you as soon as possible of such cancellation and require you to return the products if they have already been delivered to you.
2.10 By placing an order, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with the Vendor. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not complete your purchase on THE BRANDLET.com.
2.11 By placing an order, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on THE BRANDLET.com, including those accessed via links, and including the General Terms and Conditions, Privacy Policy, and the Return Policy.
3. GUARANTEES AND PRODUCT PRICE INDICATION
3.1 The website THE BRANDLET.com exclusively sells branded clothing and fashion products. These products are purchased by the Vendor from fashion houses, manufacturers and dealers, carefully selected for their stringent quality control.
3.2 The Vendor does not sell second-hand products, flawed products, or products of lower quality than the corresponding market standards.
3.3 The main characteristics of the products are shown on each product page on THE BRANDLET.com. The images and colors of the products offered for sale on THE BRANDLET.com may not correspond exactly to the true garments due to the Internet browser or monitor used.
3.4 From time to time, prices are subject to change in response to currency exchange rate changes, markdowns, and other commercial factors.
3.5 Please check the final price before placing your order. In the event of a recognizable error in the indication - by the Vendor - of the product price or calculation of the amount requested at payment, the Vendor will reject the order and contact the user to offer them the opportunity to purchase the product(s) at the correct price.
3.6 The Vendor cannot accept purchase requests from countries not listed on the splash page.
3.7 All products come with THE BRANDLET.com and designer tags (where applicable) attached.
3.8 Without prejudice to the application of the mandatory consumer protection provisions, all products sold by the Vendor are covered by a twenty-four (24) month guarantee for lack of conformity. You shall inform the Vendor of the existence of any such lack of conformity within a period of two (2) months from the day when you detected the lack of conformity. Please contact Customer Care. In the case of lack of conformity, you may choose between a repair or a replacement of the product. If these remedies are impossible or disproportionate you are entitled to either require the Vendor to make an appropriate reduction in the price or to terminate the contract.
4. PAYMENT
4.1 Payment of the price of the products and the costs of their shipping and delivery must be made using one of the methods indicated on the payment page. Under no circumstances will you be charged more than the cost incurred by the Vendor relative to the payment method chosen by you. Payment can be made by Visa, MasterCard, American Express, Maestro, Paypal and any other methods which may be advertised on the Site from time to time.
4.2 In the case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent via an encrypted protocol to the banks which provide remote electronic payment services to the Vendor, without third parties having any access whatsoever thereto. These details will not be used by the Vendor except for carrying out procedures relevant to your purchase, issuing refunds in the case of returns, after the exercise of your right to return, or reporting cases of fraud on THE BRANDLET.com to the police or other authorities. The purchase price of the products and the costs for their delivery as indicated on the order summary page will be charged to your account at the moment in which your order is shipped.
4.3 Regardless of your shopping destination and the currency you shop in, your bank may charge you an international transaction fee. THE BRANDLET is not responsible for any such fee or charge.
4.4 You can make a return request within 10 days of receiving the goods. When you return a product, THEBRANDLET provides a refund in the form of a credit which is automatically uploaded to your account page. The credit will be issued within a maximum of 10 days from receipt of the return and will be valid for 2 years. The credit is automatically deducted when a new order is placed. Also note that THEBRANDLET does not exchange goods. Instead, you need to create a new order. Any credit accrued from previous returns is automatically deducted when a new order is placed. You can view your credit balance on your account page. At the bottom of the page, you will find the word "Credit" and the value.
5. PROMOTIONAL CODES
5.1 Promotional codes allow you to take advantage of a discount on your purchase on THE BRANDLET.com.
5.2 The promotional code box is displayed on the payment page at checkout: after you have added items to your Shopping Bag, enter your promo code and then press the “submit” button for the discount to be applied.
5.3 Promotional codes are non-transferable and there is no cash alternative. They cannot be used in conjunction with any other promotional code or offers unless otherwise stated. Please note, items marked as “Just In”, “Bestsellers”, Accessories, Bags and Shoes, Sale/Clearance, and Pre-loved ones, both in Menswear and Womenswear, are excluded from the promotions.
5.4 If for any reason you wish to return an item to which you applied the promotional code, you should follow the standard return procedure, as described in the Return Policy. Once your return has been accepted, the respective code can be used again if it hasn’t expired. The difference in price between the promotional code and the item you purchased will be refunded as a credit note which is automatically uploaded to your account page. The credit will be issued within a maximum of 10 days from receipt of the return and will be valid for 2 years. The credit is then automatically deducted when a new order is placed.
6. CLEARANCE SALES
6.1 Clearance sales are open to all registered customers.
6.2 Customers must be registered to participate in Clearance sales.
6.3 All items are sold on a first-come, first-served basis and must be purchased before the relevant clearance timer expires.
7. SHIPPING, DELIVERY INSURANCE
7.1 For delivery information, please visit our help section and read the details carefully. The information provided therein is an integral part of these General Terms and Conditions of Sale.
8. CUSTOMER CARE
8.1 If you have any questions, please contact our Customer Care team. For more information, please view our help section.
9. RETURN POLICY
9.1 Please click here for details of our Return Policy, which is part of these Terms and Conditions.
10. PRIVACY POLICY
10.1 You will find information on how we process your data in our Privacy Policy.
10.2 Please also read, if you haven't already done so, our General Terms and Conditions of Use since they contain important information on the security we use.
10.3 For further information on our Privacy Policy, you can contact Customer Care, or send a request to the email address thebrandlet@gmail.com or the vendor's registered office 23 Octavian Goga Boulevard M106, Bucharest Romania.
11. GOVERNING LAW AND DISPUTE RESOLUTION
11.1 In the event of a dispute between the Vendor and you arising from the General Terms and Conditions of Sale (including the Return Policy), you and we both agree that the courts of Bucharest, Romania will have exclusive jurisdiction.
11.2 Please note that the European Commission also provides a platform for the alternative out-of-court resolution of disputes, available on the website http://ec.europa.eu/odr.
12. AMENDMENTS AND UPDATES
12.1 The General Terms and Conditions of Sale (including the Returns Policy) may be amended from time to time. Any changes are effective as of the date of publication on THE BRANDLET.com and will apply to any new orders you place following the date of publication.